Appointments

Consultations are by appointment and we offer both telephone and face to face appointments.  For an urgent 'on the day' appointment please telephone 01307 463122 from 8am to arrange. If your need is not urgent, why not call and arrange a routine pre-bookable appointmnet. We have a limited number of pre-bookable appointments available which enable patients to select a convenient time to visit, and where possible, with a Clinician of their choice. Patients can call anytime during our opening hours. 

Appointments with a Doctor or highly skilled and experienced Advance Nurse Practioner, are normally at ten-minute intervals. 

Patients are requested to use our Self Check-in Screen on arrival, details of which can be found here.

You may be asked to send TWO photographs into the Practice if the problem you have is visible. Click here for more information.

GP Practices are not resourced to deal with Medical Emergencies. If you feel your symptoms are very serious, such as chest pains or a possible stroke,  please call 999 and request an ambulance immediately. This will be the fastest way to access the correct level of medical care for life threatening conditions.

Our highly experienced Practice Nurses run this clinic daily.  These appointments are offered to those patients who feel they need to be seen the same day.  They can deal with chest infections, upper respiratory tract infections, urine infections, skin infections, eczema, hay fever and back pain for example.  Please give the Receptionist an idea of your symptoms so that they can give you an appointment with the appropriate person.

Our doctors typically see four or five patients in the practice in the time it takes to do a single home visit.  For this reason, we ask our patients to come to the practice if at all possible. We will visit you at home only if your condition means you cannot travel to the practice by any means.

Please phone before 10:00am to arrange a visit and let us know if your condition is urgent.  The reception team are trained to ask pertinent questions regarding your symptoms.  All information is treated as confidential and helps the doctor assess the urgency of each call.  The doctor may telephone you to assess your problem in more detail and to assess if a house visit is the most appropriate place for you to be seen.

Sometimes you may simply want advice from the doctor or another member of the team.  They may not be immediately available and you may be asked to call back at a more convenient time. 

Please let the receptionist know about whom or what your call concerns, so that the relevant records are available for the call.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery

Appointments by phone can be more flexible and often means you get help sooner.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

• phone us on 01307 463122, Monday to Friday from 8am or visit the Reception desk.

Click here for our Did Not Attend (DNA) Policy

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need a chaperone
• if you need an interpreter
• if you have any other access or communication needs

Training Practice

The surgery is accredited as a training practice for Doctors.   In order to be approved, it must meet quality standards and we hope this is reflected in the care that our patients receive.  For training purposes, you may be asked to allow a medical student or GP Registrar to be involved in your consultation. We hope that you will support the training of our future Doctors but, of course you are free to refuse.

Medical Research

The practice is actively involved in a number of research projects conducted by Dundee University, Ninewells Hospital and occasionally other institutions such as the Medical Research Council (MRC). We vet these projects very carefully to ensure they are safe and worthwhile studies. All have been passed by the Tayside Committee on Medical Ethics.

It is your choice whether to join or decline any study. Your decision will not influence the care you receive from us in any way.