Noticeboard

Please note that from the 1st November 2021 the surgery will close each lunchtime (Monday to Friday) from 13:00 until 14:00 to allow time for staff training and development.          

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If you have received one of your coronavirus vaccinations elsewhere in the UK, you can now request your Scottish Vaccine Central record to include this information - see under Further Information, "Coronavirus & Flu Vaccination".

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For information on this years Flu vaccination and Covid Vaccination  - See the section Further information, "Coronavirus & Flu Vaccination" 

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Why are GP Practices still working differently?  - See the poster under Further Information, Posters - Information & Events 

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We are aware that there is a new NHS App - "NHS Digital" - this app is only for NHS England and does not apply in the rest of the UK.  As far as we know there are no non-clinical data sharing policies currently being discussed in Scotland.

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The Covid-19 Vaccination Status Scheme is now live and will allow those who have been vaccinated to request proof of vaccine. Only those planning to travel to a country or territory where a record of vaccination status is needed as an entry requirement should download the record or request it.  Please visit the Further Information section, Coronavirus Vaccination for further information.

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Please do not attend the surgery to make an appointment, our doors are locked and only patients with pre-booked appointments are allowed access.

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If you think you have received a call or text message related to corona virus that you think is fraudulent please refer to the Action Fraud website.

https://www.actionfraud.police.uk/alert/coronavirus-scam-costs-victims-over-800k-in-one-month

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From Friday 10th July 2020 we are encouraging all patients who are attending the surgery to wear a face mask/face covering.

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

GDPR - General Data Protection Regulations

In accordance with the new GDPR legislation of 25th May 2018, you may view our Data Protection Privacy Notice by clicking on the links:

Data Protection Privacy Notice

Other Rights

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager. No information will be released without the patient consent unless we are legally obliged to do so.

 Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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