Noticeboard

Flu vaccinations are starting on 1st October 2020 for everyone over 65 and all at risk patients, telephone the surgery on 01307 463122 to book your appointment. Please do not attend the surgery to make an appointment, our doors are locked and only patients with pre-booked appointments are allowed access.

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If you think you have received a call or text message related to corona virus that you think is fraudulent please refer to the Action Fraud website.

https://www.actionfraud.police.uk/alert/coronavirus-scam-costs-victims-over-800k-in-one-month

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From Friday 10th July 2020 we are encouraging all patients who are attending the surgery to wear a face mask/face covering.

 

Patient Rights & Responsibilities

Your Rights

  • smiling_patientConfidentiality from all members of staff at all times
  • Telephone calls answered as promptly as possible
  • An appointment on the same day if you are assessed as requiring it
  • An explanation given if you have to wait more than 30 minutes after your appointment start time
  • Repeat prescriptions to be ready in two working days
  • Prompt investigation of any complaint made

Your Responsibilities

  • To treat practice staff with courtesy at all time
  • Not to request a home visit when you are capable of attending  the surgery
  • Not to call doctors out when the surgery is closed, for minor illness that could reasonably wait until the surgery re-opens
  • To cancel appointments as soon as possible if you cannot attend

Violent or abusive patients

  • No abuse of staff is acceptable, whether verbal or physical.  All incidents of abuse will be reported to the practice manager who will keep a log of all such incidents
  • By abuse, we include swearing, blaspheming, aggressive comments, aggressive gestures, physical contact or threat of physical contact
  • Anyone involved in an abusive incident will be asked to leave the practice premises.  We will write to the person concerned to warn them that this behaviour will not be tolerated.  If the behaviour is repeated, we will inform the patient that they have been removed from the practice list.


 
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